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Fitness Support Specialist
4 weeks ago
About ABC Fitness
ABC Fitness is a leading provider of software and services for the fitness industry, renowned for its exceptional support to clubs and their members. Our comprehensive SaaS club management solution empowers operators to achieve optimal performance.
Join our team as a Customer Support Coach
We're seeking an experienced customer support professional to join our team as a Customer Support Coach. As the first point of contact for our customers, you will play a vital role in ensuring they have a world-class experience with our fitness-focused platform, Trainerize.
What You'll Do:
- You'll assist customers during our free trial period, guiding them on how to get the most out of Trainerize.
- You'll respond to customer inquiries using our established playbooks, helping them resolve issues related to our platform.
- You'll serve as the voice of our customers, escalating concerns and feature requests to our product and development teams.
- You'll become an expert on Trainerize, with opportunities to share your knowledge with the team.
Required Skills and Qualifications:
- You should have experience working with ZenDesk, Hubspot, and Slack.
- A background in the fitness industry would be beneficial.
- You should have 0-2+ years of customer service experience.
Benefits:
- Competitive salary range: $41,000 - $49,400 CAD annually, based on location and experience.
- Opportunities for growth and professional development.
- A collaborative and dynamic work environment.
- Access to discounts with our partners, including Dell, Microsoft, and more.
- Comprehensive medical, dental, and vision coverage.
- EAP (Employee Assistance Program) support.
- Calm App subscription for you and up to 4 dependents over 16.
Why Choose ABC Fitness?
At ABC Fitness, we're passionate about creating a workplace culture that values diversity, equality, belonging, and inclusion. We believe this not only benefits our employees but also drives business success. If you're looking for a purpose-driven company where you can grow and thrive, we encourage you to apply.