Customer Service Representative
4 hours ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Totem Resorts. As a key member of our front-line staff, you will be responsible for delivering exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, as well as take, cancel, and change room reservations.
- Provide information on hotel facilities and services to our guests.
- Assist guests with special needs and respond to their inquiries and concerns in a professional and courteous manner.
- Clerical duties such as faxing, filing, and photocopying.
- Answer telephone calls and relay messages to other staff members.
- Perform light housekeeping and cleaning duties as required.
- Balance cash and complete balance sheets, cash reports, and related forms.
- Maintain an inventory of vacancies, reservations, and room assignments.
To be successful in this role, you must possess excellent communication skills, both written and verbal. You should also be able to work effectively in a fast-paced environment and multitask with ease.
The ideal candidate will have the following skills and qualifications:
- Secondary (high) school graduation certificate.
- Experience: Will train.
- Ability to stand for extended periods and work under pressure.
- Flexible and organized with strong attention to detail.
- Judgment and reliability.
This is a seasonal position requiring 30-40 hours per week. The salary range for this position is $12-$15 per hour, depending on experience, and is paid bi-weekly.
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