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Director of Rooms Operations

2 months ago

Hamilton, Ontario, Canada Accor Hotels Full time
Job Summary

We are seeking a highly experienced and skilled Director of Rooms to join our team at Accor Hotels. As a key member of our leadership team, you will be responsible for overseeing the planning and direction of our Housekeeping and Front Office Operations.

Key Responsibilities
  • Service Excellence: Implement and deliver ACCOR LUXURY Core Standards to consistently exceed guest expectations.
  • Leadership: Foster a winning work environment, motivating and engaging colleagues to deliver exceptional service.
  • Operational Management: Direct operational needs to ensure compliance with the hotel's Annual Budget and Strategic Plan.
  • Financial Management: Ensure timely and accurate monthly financial outlooks for relevant departments.
  • Staffing and Productivity: Monitor and act on staffing levels and productivity targets.
  • Departmental Management: Lead and manage the day-to-day operations of Front Office Guest Services and Housekeeping.
  • Purchasing: Control all purchases for the departments, ensuring quality and cost-effectiveness.
  • Revenue Management: Support the Director of Revenue to increase the RevPAR index within the competitive set.
  • Policy Compliance: Follow Accor Luxury and Cape Grace's company and department policies, procedures, and service standards.
Requirements
  • Leadership Experience: Previous Rooms Division experience in a senior leadership role required.
  • Industry Experience: Minimum 5 years of experience in a Luxury Hotel.