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Retail Store Lead

2 months ago


Burnaby, British Columbia, Canada Epic Menswear Full time

Epic Menswear seeks a seasoned Retail Store Lead to oversee the daily operations of our retail store. The ideal candidate will have a minimum of 2 years of experience in retail management, with a proven track record of driving sales growth and enhancing customer satisfaction.

Key Responsibilities:

  • Leadership: Supervise and coordinate the activities of 5-10 sales associates, providing guidance and support to ensure exceptional customer service.
  • Sales Performance: Analyze sales data and develop strategies to increase sales volumes and improve merchandising.
  • Staff Management: Hire, train, and develop a high-performing team, fostering a positive and inclusive work environment.
  • Inventory Management: Organize and maintain accurate inventory levels, minimizing stock discrepancies and optimizing stockroom efficiency.
  • Customer Service: Resolve customer complaints and concerns in a timely and professional manner, ensuring a high level of customer satisfaction.