Customer Service Associate

2 weeks ago

London, Ontario, Canada Culligan of Canada Full time

Job Summary:

We are seeking a Customer Service Associate to join our team at Culligan of Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Responsibilities:

  • Assist customers in person and on the phone in a professional manner.
  • Set up deliveries and book service calls.
  • Process new contracts, create customer accounts, and schedule installation as required.
  • Print and distribute service work orders and route tickets, close work orders, and bill out once completed.
  • Promote and up-sell products and services to new and current customers.
  • Book walk-in and phone sales leads with the Sales Team.
  • Make accounts receivable collections and related calls, forward outstanding invoices as requested.
  • Handle money, run the cash register, and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, and petty cash, etc.
  • Refer unresolved customer grievances to designated departments for further investigation.

Qualifications:
  • Valid driver's license to help cover other locations.
  • Outgoing, friendly, and a desire to help people.
  • Excellent interpersonal and phone communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Previous customer service experience.
  • Intermediate computer knowledge.

We Offer:
  • Compensation:
    • Hourly base pay.
    • Employee referral bonus.
    • Annual performance review (potential pay increase).
  • Benefits:
    • Dental care.
    • Extended health care.
    • Life insurance.
    • Vision care.
    • Employee assistance program.
    • RRSP match (after three months).
  • Work/Life Balance:
    • No weekends or late nights.
    • Monday through Friday.
    • Paid time off.
    • Paid holidays.
  • Training:
    • No experience is required. We are looking for reliable candidates.
    • Paid CSR training.
    • Paid Culligan training.
  • Direct Career Tracks:
    • Office Manager.
    • Sales Representative.
    • Management.
  • Additional Perks:
    • Employee discounts.
  • Supportive Workplace:
    • Non-toxic work environment.
    • Open door policy with management.
    • Company lunches, dinners, and parties.

Our Mission:
  • As the leading quality water expert, Culligan is committed to helping individuals, families, and communities in need of clean, safe water.

Our Values:
  • Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

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