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Process Engineer
2 months ago
As a Process Engineer at PointClickCare, you will be a key member of the Service Delivery Management team, driving innovation and modernization in software delivery. This role requires a borderless change agent with a passion for optimizing software delivery performance.
Key Responsibilities:
- Lead incident prevention, preparedness, and response efforts, promoting a culture of post-mortem analysis and learning from failure.
- Design and execute Chaos Engineering activities to enhance incident preparedness among engineering teams.
- Identify and implement process improvements through automation, documentation, training, and reduction.
- Lead the change advisory board, empowering teams to manage their own risks and educate them on compliance and security requirements.
- Develop lean processes that balance team empowerment with regulatory compliance.
- Participate in on-call rotations and after-hours work as required.
Requirements:
- Computer Science, Engineering, or Business degree or equivalent.
- 2-3 years of experience in system or software engineering, process modeling, data visualization, programming, and scripting.
- Familiarity with Agile Software Development methodologies, ITIL, DevOps, and SRE.
- Excellent communication and problem-solving skills, with experience in coordinating and facilitating meetings.
Desired Skills:
- ITIL or COBIT certifications.
- Project Management, Agile certification, or similar education.
- Business Analysis, Lean Six Sigma, TOGAF certification, or similar education.
