Appliance Allowance Coordinator

2 weeks ago


Edmonton, Alberta, Canada Trail Appliances Ltd. Full time

About Us

Trail Appliances Ltd. is a leading independent appliance retailer in Western Canada, founded in 1974 by the Broderick family.

We pride ourselves on our commitment to unparalleled customer service, competitive pricing, and expert advice.

Award-Winning Culture

Our company values respect, integrity, diversity, passion, and laughter, creating a collaborative work culture that sets us apart from competitors.

The Role

We are seeking an organized and meticulous individual for the position of Appliance Allowance Coordinator, reporting to the Contract Sales Manager.

This role involves careful management of builder allowances and documentation, ensuring adherence to budgetary constraints and contractual obligations.

The successful candidate will play a key role in coordinating specialized services, including appliance deliveries, and resolving issues between stakeholders.

Key Responsibilities:

  • Review and validate builder allowances against established guidelines and contracts.
  • Ensure purchase orders align with budgetary constraints and contractual obligations.
  • Input project information into computer systems, maintaining accurate records.
  • Confirm builder allowances for all appliance orders and obtain purchase orders.
  • Check and approve all builder invoices, documenting and confirming orders.
  • Update and maintain builder job lists.

Specialized Services:

  • Coordinate appliance deliveries and installations with relevant departments.
  • Liaise between Trail & Builder to expedite deliveries and resolve issues.
  • Receive and forward service requests to the Service Department, monitoring them for timely resolution.

Administrative and Customer Service:

  • Assist with reconciliation of unpaid invoices and write credit notes for builders as required.
  • Serve as the point of contact for customer service requests, forwarding them to the appropriate department.
  • Provide assistance and service to customers, ensuring high satisfaction.
  • Verify all invoices for accuracy, including product and customer information, matching them against purchase orders.

Requirements:

  • Education and experience in administration or a related field.
  • Strong organizational, time management, and communication skills.
  • Proficiency in MS Office and other relevant software applications.
  • Knowledge of builder industry practices and familiarity with documentation management and invoicing systems.
  • Customer service-oriented mindset with problem-solving and conflict resolution skills.
  • Ability to adapt to changing priorities, work independently and collaboratively, and adhere to company policies and procedures.

Estimated Salary Range: $55,000 - $65,000 per year



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