Customer Service Representative

2 weeks ago

Ottawa, Ontario, Canada Bass Pro Shops Full time

Job Summary:

The Customer Service & In-Store Pick-Up Outfitter will provide legendary customer experience for every customer and promote company programs. This role will involve greeting and assisting customers in placing orders, checking item availability, answering questions about new and previous orders, and solving any minor issues.

Key Responsibilities:

  • Provide exceptional customer service and promote company programs
  • Place orders on behalf of customers in-store to obtain items not available at the time
  • Receive In-Store Pick-Up orders that arrive in-store from the Distribution Centre
  • Notify customers when their orders have arrived
  • Handle customer inquiries about the In-Store Pick-Up process
  • Process gift card sales through the point-of-sale system to create In-Store Pick-Up orders
  • Use current Point-of-Sale and Inventory systems to accurately complete customer transactions following all policies
  • Respond to and resolve customer issues using good judgment and logic
  • Assist asset protection in following all procedures and policies
  • Assist in other areas of the store as needed

Requirements:

  • One or more years' experience in a sales or service environment is preferred
  • High school diploma or equivalent is preferred
  • Ability to provide superior customer service and exceed customer expectations
  • Ability to use good judgment and logic
  • A Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessary
  • Experience in a related field or outdoor lifestyle is an asset
  • Knowledge of Bass Pro Shops & Cabela's specific products is an asset

Bass Pro Shops & Cabela's welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Benefits:

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions
  • Fun work environment
  • Competitive wages
  • Excellent benefits
  • Unlimited career advancement opportunities
  • Bass Pro Cares Fund

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