Senior Web Support Specialist

3 days ago


Markham, Ontario, Canada Sage Recruiting Full time

We are seeking a skilled Senior Web Support Specialist to join our team in providing top-notch support for our web-based products. As a key member of our Support Team, you will be responsible for handling escalated client issues, troubleshooting complex technical challenges, and optimizing support processes.

This role is ideal for a customer-focused professional with experience supporting web-based products and services. You will serve as a technical expert for web-related support inquiries, troubleshoot and resolve complex client issues in a timely manner, and act as a liaison between clients and internal teams.

The ideal candidate will have strong technical troubleshooting skills, particularly in Windows, iOS, and Android environments. Experience with HTML, Content Management Systems (CMS), and mobile application support is an asset. Excellent organizational skills and ability to prioritize tasks efficiently are also essential.

You will work closely with internal departments to streamline support processes and improve efficiency. This is a full-time opportunity for someone who thrives in a fast-paced, client-centric environment.

Job Description:

As a Senior Web Support Specialist, you will be responsible for handling escalated client issues, troubleshooting complex technical challenges, and optimizing support processes. You will serve as a technical expert for web-related support inquiries and act as a liaison between clients and internal teams.

What We're Looking For:
  • 5+ years of experience in customer service, preferably in a SaaS or web-based product environment.
  • Strong technical troubleshooting skills, particularly in Windows, iOS, and Android environments.
  • Experience with HTML, Content Management Systems (CMS), and mobile application support is an asset.
Benefits:
  • A dynamic and collaborative work environment.
  • Career growth opportunities within a growing company.
  • Comprehensive benefits package.

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