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Senior Director, Planning and Delivery
2 months ago
Job Summary
This position is responsible for leading the end-to-end integration and delivery of our syndication suite of services in the Access Network domain. This service strengthens the technical integration practice and empowers our clients to differentiate their broadband offerings in a competitive market to reduce subscriber churn and increase reliability.
Key Responsibilities
- Provide delivery leadership within Access Network Syndication portfolio, aligning with overall MVPD objectives.
- Oversee program management practices to ensure seamless implementation of syndication services.
- Drive Access Network Technology integration to syndication leveraging advancements in Distributed Access Architecture (DAA), DOCSIS 4 technologies, spectrum utilization, and industry standards.
- Utilize telemetry and data analytics, employing AI/ML models to enhance service reliability and reduce customer friction.
- Establish clear service metrics and KPI's adopting a holistic, data-driven, customer perspective in addressing service-related issues.
- Implement robust project management, agile methodologies, and tools to drive successful program outcomes.
- Support and manage financial targets in the business agreements.
Requirements
- Bachelor's degree in Computer Engineering or related field.
- 10+ years of technology leadership experience, emphasizing service integration, program management, agile methodologies, and efficiency improvement.
- Proven track record for successful planning, management, and delivery for large complex programs.
- Demonstrated success in telemetry data-driven efficiency improvements, particularly within cloud-based video delivery services and cable access technologies.
- 5+ years of inspiring and directly leading high-performing teams and partners at a senior level.
- Exceptional communication and presentation skills for conveying complex technical concepts to diverse audiences and senior leaders.
- Proficiency in building and maintaining effective relationships with internal and external stakeholders.
- Manage SLAs effectively, ensuring commitments are met and service standards are maintained.
- Embrace Agile methodology to foster adaptability, efficiency, and continuous improvement in integration and delivery processes.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
