Clinical Operations Director
1 week ago
Director, Clinical Operations – Profile B
BC Cancer
Victoria, BC
Job Summary
The Director, Clinical Operations reports to an Executive Director and works in a co-leadership, partnership with Medical Director(s) with responsibility for clinical program(s)/service(s) with multiple direct management reports, ensuring clinical continuity and prioritization across the assigned programs and/or services in the respective streams is shared and best utilized for overall success and performance.
Key Responsibilities
- Provide leadership and direction for the overall management of the assigned programs and/or services, including overseeing multiple program/service areas, creating and facilitating an environment of evidence-based care and culturally aware practices.
- Establish strategic direction and develop strategies and operational plans that effectively support the delivery of patient care services, including identifying service and budget priorities, allocating resources, program development, planning of goals and objectives, coordination of service delivery systems, and establishing and monitoring benchmarks and quality indicators.
- Support and promote patient-centered care, patient safety initiatives, staff motivation and support, and best practices to achieve outcomes identified in assigned annual plans.
- Establish the operational framework and infrastructure for program delivery and planning, and allocate and manage all human and financial resources, including anticipating and planning for future changes that will affect service delivery.
- Collaborate and develop cooperative relationships with strategic partners and interest groups across the province, to facilitate a seamless continuum of care, and to provide leadership in resource and service planning at a provincial tertiary level.
Requirements
- A level of education, training, and experience equivalent to a Master's Degree in a relevant discipline such as Nursing, Health Care Administration, or Business Administration, and minimum of ten (10) years recent related experience, including experience in a senior administrative position within a healthcare organization.
- Knowledge of current and future healthcare issues.
- Excellent time management skills.
- Effective fiscal and financial management skills.
- Demonstrate analytical and problem-solving skills.
- Proven ability to negotiate and mediate resolutions to complex situations.
- Ability to lead people, manage change, develop strategy, and execute on plans.
- Demonstrate ability to function effectively in a highly dynamic environment, building and sustaining effective relationships, including the ability to interact tactfully and effectively with staff at all organizational levels both internally and externally to PHSA.
- Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.
- Working knowledge of applicable regulations, legislation, and collective agreements.
- Proficiency in the use of personal computers and applicable software applications.
- Understanding of various reports, including Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), In Plain Sight, Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the healthcare system.
- Model and support full team commitment to Indigenous Cultural Safety and anti-racism.
- Demonstrate humility and heart-led leadership.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political, and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
What We Offer
- Join one of BC's largest employers with province-wide programs, services, and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Salary Range: $128,298 - $184,428 per year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part-time roles.
Location: 2410 Lee Avenue, Victoria, BC V8R 6V5
Applications will be accepted until position is filled.
Hours of Work: Monday-Friday; 0800-1600
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What We Do
(BCC) provides comprehensive cancer control for the people of British Columbia.
BCC is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs:
PHSA and BCC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background, and experience, and value a safe, inclusive, and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts, Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
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