Reservations Coordinator

3 weeks ago

Cranbrook, Canada B.C. LTD. Full time
Job Summary

We are seeking a highly skilled Reservations Supervisor to join our team at B.C. LTD. The successful candidate will be responsible for coordinating and supervising the work of reservations staff, ensuring seamless operations and exceptional customer service delivery.

Key Responsibilities
  • Supervise and coordinate the work of reservations staff, ensuring tasks are completed efficiently and effectively.
  • Assist clients and guests with special needs, providing personalized support and ensuring their needs are met.
  • Coordinate, assign, and review work to ensure high-quality service delivery and efficient operations.
  • Hire and train staff in job duties, safety procedures, and company policies, ensuring they have the necessary skills and knowledge to excel in their roles.
  • Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity and customer service delivery.
  • Requisition materials and supplies, ensuring the team has the necessary resources to perform their duties effectively.
Requirements
  • Experience in a supervisory or management role, preferably in the hospitality or tourism industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, guests, and staff.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Proficiency in computer systems, equipment, and machinery, with the ability to troubleshoot and resolve technical issues.

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