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Event Crew Member

2 months ago

Toronto, Ontario, Canada Hornblower Cruises and Events Full time

About the Opportunity:

The Event Crew plays a vital role in delivering exceptional guest experiences on our City Cruises operation in Toronto. As a member of our team, you will be responsible for providing top-notch hospitality, ensuring the smooth operation of food and beverage services, and maintaining the cleanliness and safety of our vessels.

Key Responsibilities:

  • Provide exceptional guest service, adhering to our RESPECT Service System
  • Assist with food and beverage service, including polishing plates, cutlery, and glasses
  • Prepare and maintain buffets, ensuring they are visually appealing to guests
  • Maintain the cleanliness and safety of common areas, including washrooms, serveries, and dining cabins
  • Assist with the warm and efficient greeting and seating of guests
  • Perform other duties as assigned by the manager or supervisor on duty

Requirements & Qualifications:

  • High school diploma or equivalent
  • Minimum one year of customer service experience
  • Previous restaurant experience preferred
  • Smart Serve Certification Required
  • Energetic and enthusiastic personality essential
  • Ability to effectively understand and convey written and verbal information to guests and coworkers
  • Ability to lift furniture and other heavy items, such as bus tubs, up and down stairs

About Us:

City Experiences is a leading provider of exceptional experiences on land and water. Our team is passionate about delivering unforgettable moments for our guests, and we're looking for like-minded individuals to join our crew.

The RESPECT Service System:

Our RESPECT Service System is at the heart of everything we do. It's a set of principles that guides our behavior and ensures we provide exceptional service to our guests. By living these principles, we create a culture that values respect, empathy, and kindness.