Logistics Coordinator

2 days ago

Montreal, Quebec, Canada MEDLOG Transport & Logistics Full time
{"title": "Client Services Representative", "description": "Key Responsibilities

As a Client Services Representative at MEDLOG Transport & Logistics, you will be the first point of contact between our company, carriers, and customers. Your primary goal is to ensure seamless order fulfillment, which involves reviewing daily pipeline volumes and communicating with the team.

Main Accountabilities:

  • Work closely with other departments to gather and enter accurate information into the system.
  • Ensure carriers respond to orders within 2 hours of dispatch, either accepting or rejecting them.
  • In case of rejection, reassign the order to a different carrier.
  • Handle all pending orders within 2 business hours and utilize the dashboard correctly.
  • Develop professional relationships with key stakeholders, including vendors and clients.
  • Compile a daily list of available loads to guide the team handling appointments.
  • Trace empty containers not returned to depots or terminals.
  • Monitor dwelling containers at carrier depots and terminals to prevent MEDLOG-caused storage accumulation.
  • Investigate charges required by carriers after 72 hours of delivery, ensuring they are either disputed or added to the order.
  • Oversee orders not ready for invoicing, keeping track of updates needed in the system.
  • Ensure daily deliveries are updated correctly.
Qualifications and Competencies

All MEDLOG Canada employees are expected to exhibit the MSC Values, striving for customer-centric results in all interactions with colleagues and customers.

", "lang_code": "en-US"}

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