Data Analyst Specialist

2 weeks ago


Winnipeg, Manitoba, Canada CPKC Full time

Job Title: Customer Experience Improvement Specialist

Job Summary:

We are seeking a Customer Experience Improvement Specialist to join our team at CPKC. This role will be responsible for gathering, analyzing, and leveraging operational data to drive improved customer experience.

Key Responsibilities:

- Proactively mine, analyze, and leverage CS operational data to provide insights that drive actions to improve customer experience.
- Create and manage master CS reporting and dashboards to enhance decision-making.
- Measure CS operations to identify continuous improvement opportunities and achieve service level agreements.
- Manage customer communication processes, including requests from other CPKC departments.
- Develop expertise in Marketing Cloud functionality, bulletin approval, and publication processes.

Requirements:

- Bachelor's degree from an accredited university or college, preferably in a job-related field.
- Minimum 3 years of relevant professional experience or equivalent combination of education and experience.
- Previous customer experience required.
- Ability to analyze data and conduct root cause analysis.
- Strong problem-solving, organizational, and planning skills.


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