Solution Management Specialist

1 month ago

Montreal, Quebec, Canada CN Full time

As a Specialist Solution Management at CN, you will play a key role in ensuring the delivery of project results within the team. Your technical expertise will be instrumental in creating and maintaining documentation standards, as well as delivering project timelines, milestones, and stakeholder updates.

Key responsibilities include designing, testing, implementing, documenting, and supporting rail PTC and Train Control System, including CAD, BOS, On-Board, and other systems related to PTC. You will also lead problem investigation and follow-up resolution, define and implement high availability setup, and maintain and improve disaster recovery procedures and scripts.

Main Responsibilities

  • Day-to-day coaching and mentoring of assigned staff.
  • Lead problem investigation and follow-up resolution.
  • Define and implement high availability setup and maintain and improve disaster recovery procedure and scripts.
  • Ensure compliance with and oversee development and execution of C&I testing strategies, test plans, and test procedures to validate that the system correctly implements the specifications.
  • Ensure compliance with all appropriate CN IT standards (Security, Architecture, Project Delivery Methodology, SOX, etc.).
  • Automate and optimize support tasks.
  • Ensure that established schedules and budgets are met for specified projects; acts as a technical resource in the area of Solution Management.
  • Interfaces with rail traffic controllers, mechanical, S&C personnel, as well as transportation officers.
  • Deployment and management of software versions for various on-board components for freight operations.

Delivery

  • Participate in the project design phase to establish support structure for solution management.
  • Work with project team to deliver the production solution, including automation solutions.
  • Participate in the T2C process to enforce the support excellence standard.

Practice Evolution

  • Engage with team to define, design, and implement suitable automated processes solutions to optimize the day-to-day support activities.
  • Participate in the evaluation and recommendation of new tools and new solution technologies for existing and future business needs.
  • Participate in industry committees (AAR Standards definition of Locomotive Architecture).

Requirements

Education/Certification/Designation

  • Bachelor in Computer science or College degree with equivalent field experience.

Skills/Knowledge

  • ITIL certification (ITIL Foundations 2011).
  • Detail-oriented.
  • Results-oriented.
  • Able to communicate with all levels of the company.
  • Excellent knowledge in Service Manager and UCMDB.
  • Excellent knowledge of Microsoft SharePoint administration.

Specific skills per speciality

  • Computer Aided Dispatch (CAD)
  • Good understanding in train operations and signal communication.
  • Good understanding of Positive Train Control (PTC) architecture.
  • Systems including CTC, ABS, and Track Authority. Detail-oriented.
  • Experience with safety-critical system support.
  • Back Office Server (BOS)
  • Background must also include design of PTC back office servers, centralized Train Control, and mobile device manager.
  • Experience in supporting Train Control Messaging.
  • Locomotive on-board system (LOB's)
  • Good understanding in train operations and signal communication.
  • Good understanding of Positive Train Control (PTC) architecture.
  • Understanding and knowledge of cellular and private data radio administration.
  • Good understanding of the full range of on-board productions and communication systems used in freight rail operations, including but not limited to GPS, Recording System (LDARS), GEER, and other event recorders.
  • Positive Train Control (PTC)
  • Excellent knowledge of end-to-end monitoring.
  • Excellent knowledge in PTC Messaging (ICD messaging).
  • Tooling and Monitoring
  • Experience in the installation, administration, customization, and troubleshooting of one or more of the following monitoring technologies: HP OMI and Dynatrace.
  • Excellent knowledge of end-to-end monitoring.
  • SQL diagnostics, queries, and reports.

Experience

  • Minimum of 5 years experience within a Level 3 Technical Support environment.
  • Any experience must include designing IP networks for a rail system; software design for train control systems.

Assets (if applicable)

  • Prior experience with railway operations, dispatch systems, mechanical, and/or signalling systems.
  • Knowledge of USOR or GCOR operating rules on railways.
  • Knowledge of AREMA Recommended Practices for Communications and Signals and FRA Rules and Regulations Governing Railroad Signal and train control systems.
  • Experience in system documentation and application of structured systems engineering processes.
  • Experience with successful project implementation.

Working Conditions

  • Working with mission-critical, safety systems.
  • Significant time spent working on computers and reviewing technical documents.
  • Pressure to meet changing project schedules, priorities, and deadlines.
  • Intermittent periods of heavy overtime.
  • Required to be on call during system commissioning activities.
  • May be required to respond to emergency situations.
  • 24x7 support on-call rotation. Work shifts may vary and will include weekdays, weekends, and company holidays.
  • Work is primarily in an office environment.

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