Front Desk Representative

2 months ago

Terrace, Canada Best Western Terrace Inn and Terrace Inn Liquor Store Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Terrace Inn and Terrace Inn Liquor Store. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Will train
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
Work Environment:

Our hotel is a fast-paced environment where you will be working in a team to provide exceptional customer service to our guests. You will be required to stand for extended periods and work in a dynamic environment.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career advancement. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.

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