Sales Support Associate

1 month ago


Vaughan, Ontario, Canada White Cap Full time

At White Cap, we're committed to Building Trust on Every Job. As a Senior Sales Support Associate, you'll play a key role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities

  • Develop and maintain strong relationships with internal customers and sales teams to facilitate the expansion of our services.
  • Provide expert product pricing guidance by consulting our pricing matrix and other resources.
  • Proactively identify and resolve supply chain problems, ordering issues, pricing, website access, and other customer concerns.
  • Drive service level and revenue generating improvements for assigned customers through data analysis and process optimization.
  • Collaborate with National Account Managers and Leadership to track key performance indicators and share sales leads.

Requirements

  • 5-7 years of experience in a related area of responsibility, with a technical certification or associate degree in some areas.
  • Ability to work independently, with limited supervision, and exercise independent judgment to determine the best approach to achieve desired outcomes.
  • Strong communication and interpersonal skills, with the ability to provide guidance and direction to junior level support personnel.

Work Environment

  • Located in a comfortable indoor area, with occasional need to move or lift light articles.
  • Typically requires overnight travel less than 10% of the time.

Preferred Qualifications

If you're passionate about delivering exceptional customer experiences and driving business growth, consider joining our team at White Cap.



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