Commercial Operations Manager

3 days ago


Edmonton, Alberta, Canada United Services Group Full time

United Services Group is an established Canadian facility maintenance company providing services to large retail and commercial businesses nationally.

About the Role

We are seeking a highly skilled Commercial Operations Manager to lead, manage, coordinate, and implement daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

Main Responsibilities:
  • Customer Experience & Retention: Ensure high-quality service delivery, maintain strong relationships with customers, and address any concerns in a timely and effective manner.
  • Performance Management: Monitor and improve the performance of our partners and cleaners, ensuring they meet quality standards and adhere to United's processes and policies.
  • Store Operations: Oversee overall store operations, including store budgets, profitability, and KPIs, to ensure sustainability and profitability of all operations.
  • Quality Standards & Audits: Lead process initiatives, conduct store level audits, and implement corrective actions to maintain high-quality standards.
  • Training & Development: Provide training, coaching, and mentoring to partners on store performance and customer scope of works, ensuring they have the necessary skills to excel in their roles.
Key Performance Indicators (KPIs):
  • Revenue growth per store
  • Cost management and control
  • Customer satisfaction ratings
  • Partner engagement and productivity
Requirements:
  • Degree in Business Administration or related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Able to work flexible shifts on a rotation basis
About the Salary

The estimated annual salary for this role is approximately $85,000 - $110,000, depending on experience and location.

$85,000 - $110,000 per year



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