Wholesale Settlement and Retail Billings Expert

4 days ago


Toronto, Ontario, Canada Hydroone Full time
About the Role

We are seeking an experienced Wholesale Settlement and Retail Billings Expert to join our team at Hydro One. As a key member of our operations and customer service group, you will play a crucial role in supporting the settlement functions regarding interval-metered customers. This includes setting up customers for wholesale settlement or retail billings, implementing and maintaining customer account/meter data relationships in the load data management database, and responding to customer inquiries.

Main Responsibilities

1. Develop and implement effective solutions for interval-metered customers, ensuring accurate application of rate classes, total loss allowances, and transformer ownership.
2. Collaborate with external organizations, such as IESO, 3rd party MSPs, and service providers, to exchange information and resolve customer inquiries.
3. Utilize computer technology to prepare reports and analyze data, ensuring timely and accurate delivery of information to senior staff and customers.
4. Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
5. Work collaboratively with senior staff to address complex customer requests and provide innovative solutions to meet customer needs.
6. Stay up-to-date with industry developments and changes in regulations, applying this knowledge to improve processes and procedures.
7. Perform other duties as required, including participating in training and development opportunities to enhance skills and knowledge.

Requirements

To succeed in this role, you will require strong technical expertise in wholesale settlement and retail billings, excellent communication skills, and the ability to work collaboratively in a fast-paced environment.

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