Senior Operations Manager
6 days ago
Job Summary:
The Senior Operations Manager will oversee and manage the activities of the Collection team at EightSix Network. This role ensures service providers and stakeholders understand and follow the company's operational Service Level Agreements, policies, and practices, leading to improved efficiency and increased collection and diversion rates.
Key Responsibilities:
- Implement and manage the collection network for materials in accordance with established program plan, annual operational plan and budget, and collection Service Level Agreements.
- Manage Collection Specialists in the oversight and on-the-ground management of collection within the defined service area.
- Recruit, orient, direct and performance manage the EightSix Network collection team, including summer students; providing effective managerial oversight, ensuring work plan variables and program expectations are achieved.
- Provide formal collection channel status reports on a quarterly basis and informally as required.
- Actively monitor field reports, collection data, contamination results and other sources of information to identify collectors with highest priority compliance and quality assurance issues.
- Manage and build relationships directly with collectors and oversee all aspects of program compliance in the service area, including in-field training and managing escalations as necessary.
- Manage the operations of the EightSix Network program-led communities in the service area; coordinating with other Collection Managers to ensure alignment and continuity with annual program-led and direct service program projects and requirements.
- Identify opportunities for program enhancements in program-led areas; monitoring contractors' performance, collection metrics and ensuring these programs pursue high performance standards.
- Promote and support team members involvement in public outreach to support public understanding of the EightSix Network program, share values, and instill trust in the program.
Requirements:
- Post-secondary education related to environmental studies, sustainability, supply chain, operations, or related disciplines.
- Experience:
- At least 5 years in an operations environment, preferably with supply chain experience in a business or a private sector/municipal sector waste management environment.
- Knowledge/Competencies/Skills
- Ability to conduct detailed analysis and provide summaries and recommendations.
- Strong negotiation and conflict resolution skills.
- Strong leadership skills with an ability to work independently on a daily basis.
- Excellent verbal and written communication skills. Ability to prepare clear and concise administrative and technical reports.
- Excellent interpersonal skills and ability to build strong relationships.
- Excellent organizational skills and ability to effectively create and implement project plans.
- Proficiency in MS Office Excel, Word and PowerPoint and strong operational software management capabilities, including ability to analyze and synthesize data.
- Comfortable in a virtual work environment and ability to collaborate independently.
Working Conditions:
- This role requires travel within the defined service area, with occasional overnight travel to other areas to conduct site inspections and meet with various partners.
- Periodic extended working hours during peak periods.
- Valid driver's license required.
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