Housekeeping Department Manager
4 weeks ago
Housekeeping Supervisor
The Housekeeping Supervisor at Fantasyland Hotel is responsible for maintaining the highest standards of cleanliness and service in the housekeeping department. This role oversees the day-to-day operations of the housekeeping staff and ensures that all employees are performing accordingly.
Key Responsibilities:
- Provide leadership and guidance to the housekeeping staff, ensuring that they are equipped to deliver exceptional service to guests.
- Act as a liaison between the housekeeping staff and the Executive Housekeeper, ensuring that communication is clear and effective.
- Conduct regular room inspections to ensure that quality standards are being upheld, and report results to the Executive Housekeeper and Hotel Management.
- Monitor the department's on-boarding and training processes to ensure that new staff are prepared for work expectations and to help retain them for long-term employment.
- Respond to guest concerns or complaints relating to housekeeping, and ensure that all special requests and needs of guests and VIPs are communicated to and handled in the proper fashion by the housekeeping staff.
- Ensure that all company policies and procedures are being followed at all times within the housekeeping department, and that safe work practices are presented to and followed by staff at all times.
- Perform the regular duties of a Room Attendant and/or custodian if required.
Desired Qualifications:
- Minimum of 2 years supervisory experience in the housekeeping department of a high-volume hotel property in a supervisory role/management role.
- Completion of hospitality management training and/or certificates in applicable programs.
- Strong communication skills with the proven ability to problem-solve and utilize crisis management skills.
- Experience working successfully with all employees, including experience mentoring and coaching.
- Excellent communication, interpersonal, and customer service skills, complemented by team-building and motivating abilities.
Terms of Employment:
- This is a full-time position that requires flexible availability Monday through Sunday, including days, evenings, weekends, and holidays.
- Must be able to pass a basic security clearance.
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