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Supervisor, Travel Coordinators

2 months ago

SaintFulgence, Quebec, Canada Coop de solidarité du Cap Jaseux Full time
Job Summary

We are seeking a highly organized and detail-oriented Supervisor, Travel Coordinators to join our team at Coop de solidarité du Cap Jaseux. As a key member of our travel operations team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.

Key Responsibilities
  • Coordinating Travel Operations
    • Coordinate activities with other work units or departments to ensure smooth travel operations.
    • Establish work schedules and procedures to ensure efficient travel planning and execution.
  • Supervising Travel Coordinators
    • Supervise a team of 5-10 travel coordinators to ensure they are meeting their job responsibilities and providing excellent customer service.
    • Perform same duties as workers supervised to ensure you have a deep understanding of their roles and responsibilities.
  • Client Service
    • Assist clients/guests with special needs to ensure their travel requirements are met.
    • Coordinate, assign, and review work to ensure timely and efficient travel planning and execution.
  • Administrative Tasks
    • Hire and train staff in job duties, safety procedures, and company policies.
    • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
    • Requisition materials and supplies to ensure the team has the necessary resources to perform their job responsibilities.
    Requirements
    • Education
      • Secondary (high) school graduation certificate.
    • Experience
      • 1 year to less than 2 years of experience in a related field.
    • Skills
      • Excellent oral and written communication skills.
      • Strong interpersonal skills and ability to work in a fast-paced environment.
      • Ability to maintain accurate records and perform administrative tasks.
      Working Conditions
      • Work Environment
        • Work in a fast-paced travel agency environment.
      • Physical Demands
        • Ability to work in a standing position for long periods of time.
      Personal Suitability
      • Personal Qualities
        • Accurate and detail-oriented.
        • Client-focused and able to provide excellent customer service.
        • Dependable and able to work independently.
        • Efficient and able to prioritize tasks.
        • Excellent interpersonal skills and ability to work in a team environment.
        • Flexibility and ability to adapt to changing situations.
        • Initiative and ability to take on new challenges.
        • Interpersonal awareness and ability to build strong relationships.
        • Judgement and ability to make informed decisions.
        • Organized and able to maintain accurate records.
        • Team player and able to work collaboratively with others.
        Screening Questions
        • Availability
          • Are you available to start immediately?
        • Language
          • Do you have the ability to communicate in both official languages (English and French)?
        • Experience
          • Do you have previous experience in the travel industry?
        • Certifications
          • Do you have the required certifications for this position?