Data Networking Technical Support Specialist

2 weeks ago

Vaughan, Ontario, Canada Siemens Canada Limited Full time

Unlock Your Career Potential

About the Role

We are seeking a highly skilled Data Networking Technical Support Specialist to join our team at Siemens Canada Limited. As a key member of our technical support team, you will be responsible for providing post-sales technical support for our RuggedCom product suite.

Key Responsibilities

  • Provide technical support for RuggedCom product suite via telephone and remote isolation.
  • Work closely with Sales, Technical Support, Engineering, and other internal groups to expedite customer resolution.
  • Utilize diagnostic and resolution tools, documents, and capabilities to resolve complex integrated end-user implementation, configuration, and operational issues.
  • Log and track cases in our Trouble Reporting System.
  • Perform support lab management functions, including managing lab networking components and scripting/coding application tools.

Requirements

  • New graduate from a Bachelor/Masters/Diploma in Computer Engineering with a focus on Data Networking.
  • Graduated from post-secondary within the last 12 months.
  • Must have completed a minimum of one Co-op in the related field.
  • Above-average study performance (Accumulative average > 2.5 (B-)). Transcripts to be provided upon request.
  • Working knowledge of configuring, implementing, testing, and designing Data Networking technologies, including TCP/IP, Ethernet, Routing protocols (OSPF, BGP, RIP), and Network Security (Firewalls, IDS, SSL/TLS).

About Us

Siemens Canada Limited is a technology company focused on industry, infrastructure, transport, and healthcare. We create technology with purpose, adding real value for our customers since 1912. By combining the real and digital worlds, we empower our customers to transform their industries and markets, and to transform the everyday for billions of people.

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