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IT Change Management Specialist

2 months ago

Mississauga, Ontario, Canada The Cigna Group Full time
About the Role

We are seeking a highly skilled IT Change Management Analyst to join our team at The Cigna Group. As a key member of our organization, you will be responsible for coordinating the change control process, ensuring accuracy, completeness, and compliance. This role will also involve facilitating CAB meetings, communication, reporting, and conducting/reporting Production Defect Review (PDR) for all failed changes.

Key Responsibilities
  • Review changes to ensure accuracy, completeness, and compliance
  • Facilitate the change management process, including coordinating Change Advisory Board (CAB) calls and scheduling meetings
  • Prepare CAB agendas and complete change management reporting and metrics
  • Communicate outcomes of CAB and change management events to stakeholders
  • Manage stakeholder participation and engagement within change management, including internal and external customers and vendors
  • Create and foster an environment of open discussions around CAB and change management to ensure outcomes consistent with best practices
  • Define success metrics and performance measurements for change management and disaster recovery activities
  • Maintain and provide change management process/tool training
  • Own, maintain, and ensure continuous improvement of change management template assets
  • Follow up on emergency changes to ensure they are categorized correctly
  • Participate in monthly change review and validation meetings with IT and PMO
  • Own, review, and provide dynamic and annual updates to the change management SOP
  • Support and guide project management and IS teams in the development of change management plans for projects
  • Test validation and support for any Cherwell or incident management tool changes related to change management
  • Participate in internal and external audits, as required
Release Management
  • Participate in implementation planning meetings
  • Ensure completeness and accuracy of release implementation plans
  • Communicate outcomes of releases to stakeholders
  • Own, maintain, and ensure continuous improvement of release management template assets
Business Continuity
  • Develop and lead business continuity plan tabletop and disaster recovery strategies for restoring critical business systems
  • Provide recommendations and solutions on how to mitigate exposure to potential risk and develop risk management tactics and plans to prevent business disruptions
  • Lead and develop regular and periodic testing exercises and a maintenance schedule to validate the capability of the recovery and contingency plans
  • Implement approved solutions and report back on results
  • Lead IT recovery and contingency plan efforts and actual event management, including organizing and leading a team of professionals from across the enterprise in the event of a disaster
  • Communicate summary information to all internal and external IT recovery support groups, identify the appropriate level of resources to maintain continuity of essential functions, and track the overall recovery process
  • Develop and manage the business continuity risk analysis process and provide progress updates, advice, and information to the business resiliency program
  • Develop and maintain all policies, procedures, methodologies, and documentation, including the disaster recovery plan and information and technology recovery run books
  • Establish and manage a central online disaster recovery repository to house and maintain all information
  • Recommend and sponsor critical IT recovery performance targets and ensure effective monitoring systems are developed and in place
  • Provide training and education on the disaster recovery management program and business continuity plan/disaster recovery industry best practices
  • Maintain awareness of industry recovery standards and potential issues
Qualifications
  • Related university degree or college diploma in computer science or related field
  • 3 to 5 years of business continuity/disaster recovery/change management experience required
  • Business continuity/disaster recovery certification (ABCP, CBCP, or MBCI)
  • ITIL foundation certification required
Knowledge, Skills, and Abilities
  • Working knowledge of business impact assessments and risk impact assessments
  • Working knowledge of emergency notification tools
  • Working knowledge of SharePoint
  • Working knowledge of Microsoft Office software (Word, Excel, PowerPoint, Visio)
  • Strong organizational skills and effective communicator in both written and verbal interactions
  • Ability to prioritize workload
  • Ability to work effectively with other groups/departments
  • Excellent written and verbal communication skills
  • Ability to work a flexible schedule, sometimes outside of normal business hours, to accommodate project deadlines, change releases, and crisis events