Food and Beverage Service Director

4 weeks ago


New Westminster, British Columbia, Canada EightSix Network Full time

Job Title: Food and Beverage Service Manager

Job Summary:

We are seeking a highly skilled Food and Beverage Service Manager to join our team at EightSix Network. As a Food and Beverage Service Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining high standards of food quality and safety.

Key Responsibilities:

  • Maintain expert knowledge of upcoming events, products, and promotions to provide exceptional customer service.
  • Ensure profitability of restaurant operations by achieving financial and performance goals.
  • Supervise shift operations, including employee and guest-related functions, to ensure seamless service delivery.
  • Motivate employees to provide excellence in service and ensure guest experiences exceed expectations.
  • Participate in employee training and instruction on proper food handling procedures, quality service standards, and department procedures.
  • Manage team efficiencies to meet operational needs.
  • Responsible for opening and closing procedures, including cash-outs and daily sales reporting.
  • Maintain compliance with policies and procedures.
  • Responsible for cash management activities.
  • Enforce Serving It Right and company policies on guest consumption of alcohol.

Requirements:

  • Three years of supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel, or equivalent combination of education and experience.
  • World Host/Super Host certificate or similar customer service programs.
  • WHMIS training preferred.
  • Wine knowledge or experience as a Wine Steward an asset.
  • Excellent communication skills, both speaking and written.
  • Working knowledge of computer skills in word processing, spreadsheets, email, internet navigation, and presentation software.
  • Experience with Point of Sale system.
  • Excellent problem-solving skills.
  • Goal-driven and organized.
  • High level of customer service skills, ability to communicate with guests to ensure satisfaction.
  • Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

About Us:

EightSix Network is a dynamic and fun work environment that values our team members' unique contributions and career advancement opportunities. We offer an excellent benefits package, competitive salary, and ongoing training and leadership programs. Join our team and be part of a company that celebrates and empowers its employees to succeed.



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