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Operations Manager

1 month ago

Parkland County, Canada Amazon Canada Fulfillment Services, ULC. Full time

About the Role

We are seeking a highly motivated and customer-focused Operations Manager to lead our team at Amazon Canada Fulfillment Services, ULC. As an Operations Manager, you will be responsible for overseeing the daily operations of our fulfillment center, ensuring that we deliver exceptional customer service and meet our business objectives.

Key Responsibilities

  • Support and mentor hourly workforce to achieve high levels of safety, quality, attendance, and performance
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with support teams to develop plans to meet business objectives
  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • Stand/walk for up to 12 hours during shifts
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment that is subject to variable temperatures and weather
  • Continuously climb and descend stairs (applies to sites with stairs)

Requirements

  • 2+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

  • 1+ years of performance metrics, process improvement or lean techniques experience