Veterinarian Care Specialist

3 weeks ago

Vancouver, British Columbia, Canada WellHaven PetHealth LLC Full time

About Us

At WellHaven Pet Health Downtown Vancouver, we strive to provide a welcoming environment for pet owners and their beloved companions. Our team of dedicated professionals is committed to delivering exceptional veterinary care, while fostering a positive work atmosphere that encourages growth and collaboration.

Job Summary

The Associate Veterinarian ensures the highest quality of veterinary care, client satisfaction, employee well-being, and productivity of our veterinary medical team.

Key Responsibilities

  • Care Standards: Provide consistent, high-quality care, safe and exceptional service to maintain a positive hospital environment, uphold medical standards, and support business performance.
  • Team Leadership: Adhere to all WellHaven protocols and practices and oversee employees to prioritize practice goals.
  • Collaboration and Development: Collaborate with the Principal Doctor to establish development plans that align with hospital objectives.
  • Medical Expertise: Practice veterinary medicine in compliance with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws, WellHaven Code of Ethics, and maintain appropriate medical record documentation.
  • Charting and Communication: Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards.
  • Client Service: Provide comprehensive client communication, including in-person, phone, and email as needed.
  • Community Engagement: Participate in community events, external marketing initiatives, and hospital projects.
  • Professional Growth: Demonstrate proficiency in anesthesia, surgery, dentistry, and current medical practices.
  • Staff Support: Advocate for exceptional client service and patient well-being. Provide medical training to support staff (new graduates will gain experience over time).
  • Leadership Opportunities: Willingness to train/lead/manage support staff as required.

Customer Service Delivery

  • Service Excellence: Consistently provide professional, efficient, and exceptional service.
  • Communication Skills: Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients.
  • Adaptability: Effectively adapt to individual clients and their needs.
  • Conflict Resolution: Effectively resolve customer complaints as appropriate.

Required Skills and Knowledge

  • Integrity and Ethics: Uphold integrity and ethics in all actions and behaviors.
  • Continuing Education: Stay current with the latest advancements in veterinary medicine through ongoing professional development and continuing education to maintain certification and improve knowledge and skills.
  • Results Orientation: Drive for results by demonstrating motivation and determination to achieve goals and deliver high-quality outcomes.
  • Accountability: Provide consistent, high-quality care, safe and exceptional medical services. Remain action-oriented and effectively set priorities.
  • Work Environment: Work well in an extremely fast-paced work environment, remaining calm and resilient.
  • Technical Skills: Learn new computer software systems (EMR, Scheduling, etc.).
  • Accountability: Provide a high level of accountability.

Education and Experience

  • Veterinary Degree: Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
  • Licensure: State Veterinary Board License. On the first day of employment, must be in good standing with the state(s) employed to work for WellHaven.
  • Additional Certifications: Current USDA Accreditation is a plus.

Work Location, Environment, and Physical Requirements

  • Onsite Work: The Associate Doctor position is performed onsite at our hospital or an approved offsite event location. Remote work is not available for this position.
  • Hospital Environment: The hospital environment includes limited space, smells from pet waste, and noise (barking, etc.).
  • Schedules: Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays.
  • Physical Demands: Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information.
  • Lifting Ability: Ability to lift 50+ pounds.

Estimated Salary: $120,000 - $180,000 per year, depending on qualifications and experience. We offer a competitive compensation package, opportunities for career growth, and a supportive work environment.

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