Financial Investigator

2 days ago


Waterloo, Ontario, Canada Manulife Full time
Senior Financial Investigation Analyst

The Senior Financial Investigation Analyst, Investment Services is responsible for applying Group Benefits and financial knowledge to identify, investigate and prevent financial fraud and abuse.

Key Responsibilities:

  • Data Analysis: Perform risk-based data profiling to identify trends and outliers for further investigation.
  • Audit Leadership: Lead and support audit programs, making decisions on investigations, and preparing concerns letters and complaints.
  • Investigations and Interviews: Conduct investigations to successful conclusions, including interviews with plan members and service providers.
  • Mentorship and Knowledge Maintenance: Mentor junior staff in data analysis and investigative techniques, while staying updated on audit tools and technology.
  • Stakeholder Engagement and Communication: Interact with internal and external stakeholders and assist with creating risk-related communication materials for Senior Management.

Required Skills and Qualifications:

  • University degree or equivalent work experience
  • Knowledge of Group Benefits
  • Knowledge of the Canadian financial environment, service delivery model and regulation
  • Knowledge of financial codes and billing practices
  • Knowledge of fraud and abuse risk, and techniques to manage risk

Preferred Qualifications:

  • Dental Assisting or Dental Hygiene experience is an asset
  • Strong research, problem-solving and decision-making skills
  • Ability to manage contentious interactions with various stakeholders
  • Excellent oral communication (both phone and face-to-face) and written communication skills
  • Intermediate data analysis skills with expertise using Excel and other data mining software
  • Demonstrated investigation skills with attention to detail
  • Ability to be creative, critical and aggressive in managing audit and investigative activities
  • Organizational skills and the ability to manage multiple conflicting priorities
  • Bilingual is an asset

Estimated Salary: $49,575.00 CAD - $82,625.00 CAD

Benefits:

  • Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
  • We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Location: Waterloo, Ontario

Working Arrangement: Hybrid


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