Business Systems Analyst

4 weeks ago

Sherwood Park, Alberta, Canada CB Canada Full time
Job Description

Business Analyst

CB Canada is seeking a skilled Business Analyst to join our team for a 13-month contract position. As a Business Analyst, you will play a crucial role in augmenting our Enterprise Service Management (ESM) team as we replace our existing Case Management and Customer Service platform.

Key Responsibilities

  • Establish Service Desk and Delivery requirements from the perspective of Customers, Customer Service Agents, and Management
  • Capture Case and Knowledge Management standard process and procedures
  • Work with Project Team to plan and execute development sprints
  • Test configuration and/or development that is deployed to meet requirements (Quality Assurance)
  • Facilitate user acceptance testing
  • Develop education, support and communication materials
  • Conduct education sessions for user community
  • Provide client support for the groups that we're working with
  • Facilitate sessions with stakeholders and assist with communications and coordination

Requirements

  • Minimum of 10 years of experience acting in the role of a Business Analyst in an Information Technology environment
  • Industry Experience / Technical Knowledge – good knowledge and understanding of:
  • ITIL
  • Process Diagramming
  • Customer Journey Mapping
  • Case Management, Service management (e.g. Lagan, Microsoft Dynamics, Service Now, Ivanti)
  • Software development / configuration
  • Requirements stewardship and quality assurance management in the software development lifecycle
  • Organizational skills
  • Proficient at managing time and multiple concurrent priorities
  • Effective planning skills
  • Proven interpersonal and verbal/written communication skills; ability to maintain professional working relationships.
  • Able to work and contribute as part of a successful team
  • Customer Service skills
  • Communication Skills
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
  • Municipal Services
  • Should have some understanding of municipal services and structure

  • Business Systems Analyst

    2 weeks ago

    Sherwood Park, Alberta, Canada CB Canada Full time

    **Business Systems Analyst Opportunity**We are seeking a skilled Business Systems Analyst to join our team at CB Canada. As a Business Systems Analyst, you will play a crucial role in augmenting our Enterprise Service Management (ESM) team as we replace our existing Case Management and Customer Service platform.**Key Responsibilities**Establish service desk...

  • Business Systems Analyst

    1 month ago

    Sherwood Park, Alberta, Canada CB Canada Full time

    Business Analyst Job DescriptionCB Canada is seeking a skilled Business Analyst to join our team on a 13-month contract basis. As a Business Analyst, you will play a crucial role in augmenting our Enterprise Service Management (ESM) team as we replace our existing Case Management and Customer Service platform.Key Responsibilities:Establish service desk and...

  • Business Systems Analyst

    3 weeks ago

    Sherwood Park, Alberta, Canada CB Canada Full time

    Business Analyst Job DescriptionCB Canada is seeking a skilled Business Analyst to join our team on a 13-month contract basis. As a Business Analyst, you will play a crucial role in augmenting our Enterprise Service Management (ESM) team as we replace our existing Case Management and Customer Service platform.Key Responsibilities:Establish service desk and...

  • Business Systems Analyst

    3 weeks ago

    Sherwood Park, Alberta, Canada CB Canada Full time

    Business Analyst Job DescriptionCB Canada is seeking a skilled Business Analyst to join our team on a 13-month contract basis. As a Business Analyst, you will play a crucial role in augmenting our Enterprise Service Management (ESM) team as we replace our existing Case Management and Customer Service platform.Key Responsibilities:Establish service desk and...

  • Business Systems Analyst

    1 month ago

    Sherwood Park, Alberta, Canada CB Canada Full time

    Business Analyst Job DescriptionCB Canada is seeking a skilled Business Analyst to join our team on a 13-month contract basis. As a Business Analyst, you will play a crucial role in augmenting our Enterprise Service Management (ESM) team as we replace our existing Case Management and Customer Service platform.Key Responsibilities:Establish service desk and...

  • Senior Business Analyst, Financial Systems

    2 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    Job Title: Senior Analyst, Financial ERPThe Senior Analyst, Financial ERP is a key member of the Business Excellence (BEX) department, working closely with the Financial & Strategic Services (FSS) department to provide operational support and drive continuous improvement of Strathcona County's Enterprise Resource Planning (ERP) applications.Key...

  • Senior Business Analyst, Financial Systems

    2 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    Job DescriptionThe Senior Analyst, Financial ERP is a key member of the Business Excellence (BEX) department, working closely with the Financial & Strategic Services (FSS) department to provide operational support and drive continuous improvement of Strathcona County's Enterprise Resource Planning (ERP) application.Key ResponsibilitiesCollaborate with the...

  • Senior Business Analyst, Financial Systems

    2 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    Job DescriptionThe Senior Analyst, Financial ERP is a key member of the Business Excellence (BEX) department, working closely with the Financial & Strategic Services (FSS) department to provide operational support and drive continuous improvement of Strathcona County's Enterprise Resource Planning (ERP) application.Key ResponsibilitiesCollaborate with the...

  • Senior Business Analyst ERP

    4 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    Job DescriptionThe Senior Analyst, Financial ERP is a key member of the Business Excellence (BEX) department, working closely with the Financial & Strategic Services (FSS) department to provide operational support and drive continuous improvement of Strathcona County's Enterprise Resource Planning (ERP) application.Key ResponsibilitiesLead the implementation...

  • Senior Business Analyst ERP

    4 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    Job DescriptionThe Senior Analyst, Financial ERP is a key member of the Business Excellence (BEX) department, working closely with the Financial & Strategic Services (FSS) department to provide operational support and drive continuous improvement of Strathcona County's Enterprise Resource Planning (ERP) application.Key ResponsibilitiesLead the implementation...

  • Business Analyst Position

    4 minutes ago

    Sherwood Park, Alberta, Canada Chowdhury Insurance Ltd. Full time

    As a Business Analyst, you will play a key role in driving business success by developing and implementing solutions that meet the needs of our organization. Key responsibilities include:Collaborating with stakeholders to identify business needs and develop solutionsAnalyzing data to inform business decisionsDeveloping and implementing process...

  • Senior Business Analyst ERP

    4 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    Job DescriptionThe Senior Analyst, Financial ERP is a key member of the Business Excellence (BEX) department, working closely with the Financial & Strategic Services (FSS) department to provide operational support and drive continuous improvement of Strathcona County's Enterprise Resource Planning (ERP) application.Key ResponsibilitiesLead the implementation...

  • Senior Business Analyst ERP

    4 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    Job DescriptionThe Senior Analyst, Financial ERP is a key member of the Business Excellence (BEX) department, working closely with the Financial & Strategic Services (FSS) department to provide operational support and drive continuous improvement of Strathcona County's Enterprise Resource Planning (ERP) application.Key ResponsibilitiesLead the implementation...

  • Business Analyst

    5 minutes ago

    Sherwood Park, Alberta, Canada SHREE GANESH PHARMACY LTD. Full time

    Purpose: We are seeking a Business Analyst to work with our team to drive business growth and process improvements. The successful candidate will be responsible for analyzing business needs, identifying opportunities for improvement, and developing solutions to meet those needs. Key Responsibilities: • Collaborate with stakeholders to understand business...

  • Senior Financial Analyst

    4 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    Senior Analyst, Financial ERPThe Senior Analyst, Financial ERP is a key member of the Business Excellence (BEX) department, working closely with the Financial & Strategic Services (FSS) department to provide operational support and continuous improvement of Strathcona County's Enterprise Resource Planning (ERP) application Oracle Fusion.This role involves...

  • Senior Financial Analyst

    4 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    Senior Analyst, Financial ERPThe Senior Analyst, Financial ERP is a key member of the Business Excellence (BEX) department, working closely with the Financial & Strategic Services (FSS) department to provide operational support and continuous improvement of Strathcona County's Enterprise Resource Planning (ERP) application Oracle Fusion.This role involves...

  • Database Systems Specialist

    4 weeks ago

    Sherwood Park, Alberta, Canada Heritage Investment Corp Full time

    Job DescriptionWe are seeking a highly skilled Database Analyst to join our team at Heritage Investment Corp. As a key member of our data management team, you will be responsible for designing and developing databases, operating database management systems, and analyzing data to inform business decisions.ResponsibilitiesDesign and develop databases to meet...

  • Database Systems Specialist

    4 weeks ago

    Sherwood Park, Alberta, Canada Heritage Investment Corp Full time

    Job DescriptionWe are seeking a highly skilled Database Analyst to join our team at Heritage Investment Corp. As a key member of our data management team, you will be responsible for designing and developing databases, operating database management systems, and analyzing data to inform business decisions.ResponsibilitiesDesign and develop databases to meet...

  • Database Systems Developer

    4 weeks ago

    Sherwood Park, Alberta, Canada Heritage Investment Corp Full time

    Job DescriptionWe are seeking a highly skilled Database Analyst to join our team at Heritage Investment Corp.Key ResponsibilitiesDesign and develop databases to meet business requirementsOperate database management systems to analyze data and provide insightsDevelop and implement data administration policies, standards, and modelsResearch and document data...

  • Database Systems Developer

    4 weeks ago

    Sherwood Park, Alberta, Canada Heritage Investment Corp Full time

    Job DescriptionWe are seeking a highly skilled Database Analyst to join our team at Heritage Investment Corp.Key ResponsibilitiesDesign and develop databases to meet business requirementsOperate database management systems to analyze data and provide insightsDevelop and implement data administration policies, standards, and modelsResearch and document data...