Lead Retail Operations Manager

6 days ago


Richmond Hill, Ontario, Canada Savers Value Village Full time
About Savers / Value Village

We are a purpose-driven organization dedicated to championing reuse and inspiring a future where second-hand is second nature. Our mission is to redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing valuable funding for community-based programs and services.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Job Summary

We are seeking an experienced Lead Retail Operations Manager to join our team. As a key member of our operations team, you will be responsible for making important decisions that directly impact the success of our stores every day.

The successful candidate will have excellent leadership skills, with the ability to develop and empower their team members. They will also have a strong understanding of retail operations, including front-end management, production, and community donation supervision.

Key Responsibilities
  • Develop and implement effective strategies to drive sales growth and improve customer satisfaction
  • Lead and manage a team of retail supervisors to achieve business results and promote a positive work environment
  • Collaborate with cross-functional teams to identify opportunities for improvement and implement process changes
  • Maintain a high level of customer service by resolving customer complaints in a timely and professional manner
What We Offer
  • A competitive salary range of $65,000 - $85,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
Requirements
  • 3+ years of experience in retail operations, preferably in a supervisory or management role
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills


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