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Bilingual Customer Success Representative II
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Bilingual Customer Success Representative II
2 months ago
We are seeking a highly skilled and bilingual Customer Success Representative II to join our team at Dawn Foods. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving complex issues, and driving customer satisfaction.
Key Responsibilities- Manage assigned accounts through open lines of communication, ensuring regular check-ins, order updates, and driving e-commerce platform adoption.
- Account ownership of House Accounts, including all communication and order management with customers.
- Support and collaborate with peers and Sales during PTO coverage to ensure essential tasks are completed effectively.
- Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.).
- Collaborate directly with cross-functional Teams to troubleshoot customer issues and ensure excellent customer service throughout the entire customer journey.
- Utilize Salesforce to enter Customer Leads and Sample Requests to ensure proper documentation and approvals.
- Work directly with the Transportation Supervisor/team to update, plan, and revise delivery schedules as necessary and assist with communication to customers during territory re-alignments.
- Be a Subject Matter Expert for all Dawn facilitated platforms.
- All other duties and responsibilities as assigned by Customer Success management.
- High school diploma/GED required.
- A minimum of 3 Years of Customer Service in an office environment assisting customers through issue resolution. Relevant experience in a Supply Chain/Distribution support related role can also be considered.
- Bilingual-Fluency in French required.
- Strong Problem-Solving Skills.
- Detail Oriented with the ability to multi-task and work independently.
- Excellent verbal and written communication skills.
- Salesforce Experience.
- SAP Experience.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work in a Professional office environment and effectively work from home.
- Occasionally may be required to lift and/or move up to 25 pounds.
- Team members must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers.
Dawn Foods is a family-owned business with over 100 years of service. We are proud to employ the top talent in the baking industry and reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings.
We encourage professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits. We also help protect our Team Members' future financial health with a generous RRSP matching program that provides additional retirement funds and many tools and resources on financial wellness.
Dawn Foods welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We are an Equal Opportunity Employer and do not discriminate against any applicant or employee based on race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
