Customer Relationship Manager

1 day ago


Sherbrooke, Quebec, Canada Royal Bank of Canada Full time
Transformative Banking Experience

Royal Bank of Canada is seeking a highly motivated Customer Relationship Manager to join our team as a Banking Advisor. As an Ambassador inside our branches, you will put clients first and find solutions to their individual needs.

About the Opportunity

This exciting role offers a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships.

Key Responsibilities
  • Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities.
  • Focusing on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business.
  • Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
What We Offer

A world-class training program in financial services, excellent career development and access to a variety of job opportunities across business and geographies. Leaders who support your development through coaching and managing opportunities. Work in a dynamic, collaborative, progressive, and high-performing team.

Requirements
  • Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment.
  • Drive and self-motivation, as well as excellent communication skills and emotional intelligence.
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.).
  • Personal flexibility to work flex hours.
  • Eagerness to learn and determination to succeed.

This role requires fluency in both French and English in order to serve RBC's French and English-speaking customers in this market. A track record in building rapport and maintaining client relationships within the financial, service or retail industry is a nice-to-have.



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