Cloud Service Delivery Lead

1 day ago


Ottawa, Ontario, Canada SAS Full time

SAS is seeking a seasoned leader to oversee the daily operations for all Managed Cloud Services customers in Canada. The successful candidate will have 10+ years of experience leading highly technical customer-facing Managed Services or consulting teams, with a proven track record of building high-performance teams from scratch.

About the Role

As a Sr Manager, Managed Cloud Services – Canada, you will be responsible for growing and leading the team in Canada, ensuring consistent and high-quality service delivery across all Managed Cloud customers within the regional portfolio. This includes overseeing the deployment, configuration, and integration of SAS Enterprise software, as well as managing application-level system administration, monitoring, incident resolution, problem management, configuration, change management, security management, capacity planning, availability management, and disaster recovery services.

You will collaborate with local and global leadership to drive regional revenue growth while serving as a regional escalation point for the SMCS leadership team. Your expertise in Service Delivery will help shape and expand the regional team, supporting pre-sales inquiries, and building confidence in SAS Managed Cloud Services for prospective customers.

Key Responsibilities
  • Leverage your Service Delivery expertise to help shape and expand the regional team.
  • Collaborate with local and global leadership to drive regional revenue growth.
  • Oversee the deployment, configuration, and integration of SAS Enterprise software.
  • Manage application-level system administration, monitoring, incident resolution, problem management, configuration, change management, security management, capacity planning, availability management, and disaster recovery services.

This role requires strong leadership skills, excellent communication abilities, and a deep understanding of Canadian-specific regulatory requirements. You will work closely with the Head of SAS Managed Cloud Services for the Americas to develop strategies related to Cloud Services throughout the enterprise.

Requirements
  • 10+ years of experience leading highly technical customer-facing Managed Services or consulting teams.
  • Demonstrated experience building high-performance teams from scratch.
  • Bachelor's degree in MIS, IT, Engineering, or Software Development.
  • Fluency in both French and English is required.

A competitive salary range for this position is $120,000 - $180,000 per year, depending on experience. Benefits include comprehensive medical, prescription, dental, and vision plans, short- and long-term disability plans, generous time away, and unlimited sick days.



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