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Trading Support Specialist

1 month ago

Old Toronto, Ontario, Canada ION Full time
About the Role

Fidessa, an ION Group Company, is seeking a skilled Trading Support Analyst to join our team in Toronto. As a key member of our Global Service Desk, you will provide functional support for all customer requests across our multi-asset product range.

Key Responsibilities
  • Provide real-time phone, chat, and email support to customers, resolving a high percentage of issues independently.
  • Liaise with specialist groups within the business and technology to ensure fast resolution of complex issues.
  • Conduct regular on-site customer visits to provide product training and support, gathering valuable insights to improve customer workflows.
Requirements

To succeed in this role, you will need:

  • Basic experience in equities trading operations, including knowledge of equity markets and business flows.
  • Excellent written and verbal communication skills, with the ability to communicate succinctly and accurately to customers.
  • Self-motivation and a positive attitude, with strong customer service skills.
  • Ability to handle stressful situations in a trading environment.
Desired Qualifications

We are looking for candidates with:

  • Experience supporting Software as a Service platforms.
  • Knowledge of financial software platforms.
  • Spanish and/or Portuguese speaking skills.
About Us

ION is a leading provider of trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. With over 2,000 employees and offices in more than 40 cities around the globe, we offer careers that provide many opportunities to invent, design, collaborate, build, and transform businesses and empower people around the world.

We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.