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OT Industrial Network Support Specialist

2 months ago

Edson, Canada Pengcorp Full time
Job Title: OT Industrial Network Field Support Specialist

Pengcorp is seeking a highly motivated individual to provide technical support to field customers who need assistance utilizing and optimizing hardware and software performance. The ideal candidate will have a strong background in electrical or computer/network engineering and possess excellent problem-solving skills.

Key Responsibilities:
  1. Maintain high availability of OT infrastructure, including network, telecommunication, structure wiring, fiber optic, satellite, microwave, and cellular radios, workstations, servers, operating systems, antivirus, and industrial applications.
  2. Work in coordination with senior OT resources to implement process-oriented architecture principles to meet organization's availability, integrity, and confidentiality requirements.
  3. Install and configure hardware, software, and peripheral equipment in accordance with organizational standards.
  4. Maintain plans, processes, and procedures for modifying and improving OT infrastructure, taking into consideration technology that enhances users' field experience.
  5. Provide technical leadership on project teams in conjunction with project management and multi-department personnel.
  6. Assist other engineers and technical staff in problem-solving, troubleshooting, and application of industrial control devices.
  7. Work in coordination with senior OT resources to apply security policies to maintain security objectives of the system.
  8. Ensure all systems operations and maintenance activities are properly documented and updated as necessary.
  9. Implement specific cybersecurity countermeasures on-site for systems and/or applications.
  10. Integrate automated capabilities for updating or patching system software where practical and develop processes and procedures for manual updating and patching of system software based on current and projected patch timeline requirements for the operational environment of the system.
  11. Implement security measures to resolve vulnerabilities, mitigate risks, and recommend security changes to system or system components as needed.
  12. Diagnose and resolve customer-reported system incidents, problems, and events.
  13. Troubleshoot system hardware and software.
  14. Analyze incident data for emerging trends.
  15. Maintain incident tracking and solution database.
  16. Perform asset management/inventory of OT resources.
  17. Provide input to the Risk Management Framework process activities and related documentation.
  18. Perform Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) as needed.
Qualifications & Education Requirements:

College education in Electrical or Computer/Network or related subjects, preferably from an accredited college.

Minimum certification and/or training as follows:

  • Microsoft Certified Solution Associate (i.e. MCSA) – Windows Server 2012+, SQL
  • Cisco Certified Network Associate – Industrial/Security/Routing & Switching (i.e. CCNA)
  • Acronis Backup Specialist (ABS 12.5)
  • Moxa Technical Support Certification (i.e. MTSC) – Networking, Wireless, Computing
  • Radios/Cellular training (e.g. Motorola, Cambrium Network)
  • Certified Fiber Optic Technician (i.e. CFOT)
  • Certified Premises Cabling Technician (i.e. CPCT)
We Offer:

A great place to work and advance your career, with a competitive salary and benefit package. Enjoy a flexible work schedule with minimum supervision and the opportunity to be part of a driven and motivated team that is penetrating a lucrative market.