Senior Banking Solutions Architect

2 weeks ago


Old Toronto, Canada CIBC Full time

We are building a client-centric banking platform for the modern world.

You will be part of CIBC's Client Servicing technology team, at the heart of our contact center transformation. As a Senior Banking Solutions Architect, you will assemble, implement, and maintain personalized solutions that enhance the client and agent experience across various channels.

Key Responsibilities
  • Perform complex solution design activities, understanding business requirements and translating them into system and application design aligned with our technology roadmap.
  • Design and document technical functionality, infrastructure, interfaces, and integrations to meet both business objectives and operational efficiency goals.
  • Contribute to technology roadmaps that align with the bank's vision, strategy, and business objectives.

About You

  • You have 3+ years of experience as a Technical Designer, preferably with Contact Centre technologies such as IVR, NLP, Interaction recording, WEM/WFM, Contact Center Cloud Platforms, Desktop Platform, and GenAI.
  • You can explain technical concepts to non-technical stakeholders and collaborate across teams.

What We Offer

  • A competitive salary of $120,000 per year, based on your location and experience.
  • A comprehensive benefits package including wellbeing support, employee assistance programs, and recognition rewards.
  • The opportunity to work in a collaborative environment with a talented team.

Requirements

  • Legal eligibility to work at the specified location(s).
  • Valid work or study permit (where applicable).


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