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Hotel Operations Manager

2 months ago

Yellowknife, Northwest Territories, Canada Nova Hotels Full time
About Us

Nova Hotels is a Canadian, family-owned and operated hotel chain and management company based in Western Canada. With 14 full and limited service hotels across Alberta, Saskatchewan, and the Northwest Territories, Nova Hotels has established itself as one of the larger independent hotel chains in the region.

Our company's history dates back to 2000, when we first started our business in Yellowknife. Over the years, we have grown to operate 6 different brands and have received numerous awards, including Employer of Choice and COR certification. Our goal is to provide our guests with the utmost comfort and service at a great price.

The Destination

The Northwest Territories is a unique and breathtaking destination that offers endless opportunities for adventure and discovery. From its vast wilderness to its rich cultural heritage, the Northwest Territories is a place that will leave you in awe. Whether you're interested in exploring the great outdoors or learning about the local history and culture, the Northwest Territories has something for everyone.

Nova Perks

In addition to competitive wages, we offer a range of benefits to our employees, including:

  • Staff rates at any of our locations throughout NWT, Saskatchewan, and Alberta
  • Friends & Family Rates at any of our locations
  • Extended Health Benefits for full-time employees
  • Employee Discounts at the F&B Outlets
Job Description

The General Manager is responsible for managing the day-to-day operations of the Nova Inn Yellowknife. This includes budgeting and financial management, maintaining cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.

The General Manager must provide leadership in service and innovation while creating a working environment that fosters career growth and development for team members.

Operational Responsibilities
  • Manage all sources of revenue, focusing on securing new business while maintaining established cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations
  • Promote hotel policies and philosophies to employees and guests through direct and indirect interaction
  • Develop and execute business plans, including sales plans
  • Develop, prepare, execute, and achieve financial goals
  • Ensure full compliance with all regulatory and statutory regulations and requirements, including health, liquor, gaming, environmental, and fire code regulations
  • Represent the hotel in appropriate hotel, tourism, and business associations
Financial Responsibilities
  • Review and analyze monthly financial and operating metric results and work in collaboration with teams to achieve KPIs, including net operating income, RevPAR index, guest satisfaction, associate inspections, capital execution, and sustainability
  • Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and know at all times where the hotel stands against budget
  • Create annual budget with the Corporate Director of Operations and mentor the Management Team on their performance throughout the year
  • Possess a strong knowledge of GOP, NOI, and forecasting
Qualifications and Abilities
  • Progressive management experience in Hospitality
  • Knowledge of Rooms Division Operations and Sales
  • Displays a positive attitude, maintains enthusiasm, celebrates success
  • Ability to mentor, coach, and develop the Team
  • Strong written and verbal communication skills in English
  • Strategic thinker and able to help develop and support the overall business plan
  • Ability to deliver consistently outstanding customer service
  • Ability to establish and maintain strong and effective relationships with all key corporate disciplines and the team
  • Fast-paced and may require standing, walking, or remaining on feet the entire day depending on business levels
  • Goals and standards focused, both personally and for the Team
  • Effective problem solver who finds solutions that are beneficial to the guests, associates, and the organization
  • Flexible and energetic with the ability to work under pressure
  • Intermittent business travel will be required