Hotel Operations Manager

23 hours ago


Ottawa, Ontario, Canada Holiday Inn, Ottawa East Full time

The Holiday Inn Ottawa East is seeking a Guest Service Supervisor to join their team. As a key member of the hotel's operations, you will be responsible for ensuring seamless guest experiences and driving operational efficiency.

About the Role

This is a permanent full-time position with a salary range of $60,000 - $80,000 per year, depending on experience. The ideal candidate will have at least 2 years of experience in a supervisory role within the hospitality industry.

Key Responsibilities
  • Leadership and Training: Provide guidance and training to team members to ensure exceptional guest service delivery.
  • Operations Management: Oversee daily hotel operations, including front desk, housekeeping, and maintenance.
  • Customer Satisfaction: Foster strong relationships with guests, resolve issues promptly, and exceed customer expectations.
  • Team Collaboration: Work closely with department heads to achieve operational goals and enhance team performance.
Requirements
  • Bachelor's degree or equivalent experience.
  • Minimum 2 years of supervisory experience in hospitality.
  • Excellent communication, leadership, and problem-solving skills.
  • Able to work a varied schedule, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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