Hotel Operations Manager
23 hours ago
The Holiday Inn Ottawa East is seeking a Guest Service Supervisor to join their team. As a key member of the hotel's operations, you will be responsible for ensuring seamless guest experiences and driving operational efficiency.
About the RoleThis is a permanent full-time position with a salary range of $60,000 - $80,000 per year, depending on experience. The ideal candidate will have at least 2 years of experience in a supervisory role within the hospitality industry.
Key Responsibilities- Leadership and Training: Provide guidance and training to team members to ensure exceptional guest service delivery.
- Operations Management: Oversee daily hotel operations, including front desk, housekeeping, and maintenance.
- Customer Satisfaction: Foster strong relationships with guests, resolve issues promptly, and exceed customer expectations.
- Team Collaboration: Work closely with department heads to achieve operational goals and enhance team performance.
- Bachelor's degree or equivalent experience.
- Minimum 2 years of supervisory experience in hospitality.
- Excellent communication, leadership, and problem-solving skills.
- Able to work a varied schedule, including evenings, weekends, and holidays.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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