Ombudsman - Financial Services

4 weeks ago


Golden Horseshoe, Canada AFCA Full time
About the Role

We are seeking a highly skilled and experienced Ombudsman to join our team at AFCA. As a key member of our decision-making team, you will play a critical role in resolving complaints and disputes in the banking and finance sector.

Key Responsibilities:

  • Make decisions on standard and complex complaints in accordance with AFCA rules and fairness principles.
  • Provide professional and technical leadership across AFCA, including coaching and mentoring Adjudicators, caseworkers, and others.
  • Support AFCA's relationships with consumer groups, government bodies, regulators, AFCA members, and other stakeholders.

Requirements:

  • Legal qualifications and significant experience in the banking and finance industry or a related field.
  • Sound knowledge of financial services law, practice, and regulations.
  • Strong analytical skills, with the ability to handle complex issues and manage a busy caseload.
  • Excellent communication and interpersonal skills, with the ability to work with a wide range of stakeholders.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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