Ombudsman - Financial Services
4 weeks ago
We are seeking a highly skilled and experienced Ombudsman to join our team at AFCA. As a key member of our decision-making team, you will play a critical role in resolving complaints and disputes in the banking and finance sector.
Key Responsibilities:
- Make decisions on standard and complex complaints in accordance with AFCA rules and fairness principles.
- Provide professional and technical leadership across AFCA, including coaching and mentoring Adjudicators, caseworkers, and others.
- Support AFCA's relationships with consumer groups, government bodies, regulators, AFCA members, and other stakeholders.
Requirements:
- Legal qualifications and significant experience in the banking and finance industry or a related field.
- Sound knowledge of financial services law, practice, and regulations.
- Strong analytical skills, with the ability to handle complex issues and manage a busy caseload.
- Excellent communication and interpersonal skills, with the ability to work with a wide range of stakeholders.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional development and growth.
- A competitive salary and benefits package.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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