Pharmacy Support Specialist

1 week ago

Burlington, Ontario, Canada Shoppers Drug Mart Full time

**Job Overview**

 

We are seeking a skilled and compassionate Pharmacy Support Specialist to join our team. As a Pharmacy Support Specialist, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our pharmacy.

 

Key Responsibilities:

  • Greet customers promptly and gather prescription information according to established standards.
  • Perform duties with priority according to assigned roles on the Role Assignment Schedule.
  • Refer all clinical inquiries to the pharmacist.
  • Set realistic customer expectations regarding wait times.
  • Locate and cash out prescriptions and ancillary items.
  • Ensure customers requiring counseling are referred to the pharmacist.
  • Maintain and control the cash register in the dispensary.
  • Adhere to confidentiality and privacy requirements.

 

Administration Tasks:

  • Receive new and repeat prescription orders in accordance with Standard Operating Procedures.
  • Prepare and submit orders (excluding controlled drugs and narcotics).
  • Adjudicate third-party billing, manage online accounts, and process manual Third-Party Accounts.
  • Answer phone calls and refer to a pharmacist when necessary.
  • Manage incoming faxes according to Pharmacy Standards of Practice.
  • Assist pharmacists in coordinating callbacks.
  • Accurately file completed documentation as per Pharmacy Standards of Practice.

 

Prescription Workflow:

  • Assist in prescription preparation to company standards and professional services.
  • Data entry for new prescriptions and managing refill request processing.
  • Select medications to fill prescriptions according to Pharmacy Standards of Practice.
  • Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards.
  • Accurately enter and maintain data within applicable Pharmacy systems.

 

Required Skills and Qualifications:

  • High School Diploma
  • Diploma from a Pharmacy Assistant credited course (preferred)
  • Previous pharmacy experience (desired)
  • Effective organizational skills and ability to multitask
  • Problem-solving skills
  • Strong attention to detail

 

Why Work at Shoppers Drug Mart?

We offer a supportive work environment, flexible scheduling, competitive pay, and opportunities for growth and development through our Academy program. Our associate-owners recognize Canada's diversity as an opportunity to better serve their communities, striving to reflect the nation's evolving diversity in their products, hiring practices, and store culture.

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