Operations Manager
3 weeks ago
Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. As an Operations Manager, you will play a key role in training, leading, and developing a team of service technicians. Your goal will be to achieve sales and revenue goals, client loyalty, and retention, while ensuring exceptional service to our clients.
Key responsibilities include:
- Managing daily operations of pest control technicians to provide superior customer service
- Offering direction to staff in all aspects of operations, service, and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout the territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
- Able to work a flexible schedule, including early mornings and weekend work when needed
- Submitting weekly, monthly, and yearly reports, as required
- Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management
Requirements:
- Bachelor's degree (preferred but not required)
- 3-5 years in a management role with emphasis in customer service
- Pest control management experience required
- Success in training, mentoring, and coaching service professionals
- Excellent verbal and written communication skills
- Previous experience in a route-oriented, service environment a plus
- Ability to obtain and maintain licenses/certificates as required by federal, provincial, and local regulations
- Must pass pre-employment background screen
- Must possess a valid driver's license and pass motor vehicle record search
Benefits:
- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match up to 3.5%
- Vision care
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
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