Operations Manager

3 weeks ago


Edmonton, Alberta, Canada Rentokil Initial Full time

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. As an Operations Manager, you will play a key role in training, leading, and developing a team of service technicians. Your goal will be to achieve sales and revenue goals, client loyalty, and retention, while ensuring exceptional service to our clients.

Key responsibilities include:

  • Managing daily operations of pest control technicians to provide superior customer service
  • Offering direction to staff in all aspects of operations, service, and client care
  • Responsible for managing basic financial performance of the operations, including revenue growth and expense control
  • Daily travel throughout the territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
  • Able to work a flexible schedule, including early mornings and weekend work when needed
  • Submitting weekly, monthly, and yearly reports, as required
  • Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management

Requirements:

  • Bachelor's degree (preferred but not required)
  • 3-5 years in a management role with emphasis in customer service
  • Pest control management experience required
  • Success in training, mentoring, and coaching service professionals
  • Excellent verbal and written communication skills
  • Previous experience in a route-oriented, service environment a plus
  • Ability to obtain and maintain licenses/certificates as required by federal, provincial, and local regulations
  • Must pass pre-employment background screen
  • Must possess a valid driver's license and pass motor vehicle record search

Benefits:

  • Company car
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match up to 3.5%
  • Vision care

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.


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