Service Operations Specialist

2 days ago


Saskatoon, Saskatchewan, Canada TerraSource Global Full time

TerraSource Global is seeking a Service Operations Specialist to support our customers and internal departments in maximizing customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales.

Key Responsibilities
  • Supervise, advise, and train customers on installation, operation, and maintenance of TerraSource Global equipment. Evaluate equipment, identify needs for service or parts, and submit requests to drive quote volume.
  • Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits.
  • Complete service visits, generate professional reports, and submit billing in a timely manner.
  • Utilize the SalesForce system to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.
  • Manage time and resources effectively to minimize overtime and expenses, while generating Value Add Service and Parts Quotes. Identify and advise sales resources on new equipment opportunities at customers.
  • Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department.
Requirements

The ideal candidate will possess an Associate's degree (A.A.) or equivalent from a two-year college or technical school in a technical field, or a minimum of 5 year(s) related heavy industrial service experience and/or training. English writing and verbal skills are required, with French being a plus.

The successful candidate will also have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and engineering drawings. They must be able to write routine reports and correspondence, speak effectively before groups of customers or employees, and utilize mathematical concepts such as fractions, percentages, and ratios in practical situations.

A valid driver's license in the state of residence and insurability under TerraSource Global's motor vehicle insurance policy are also required. Experience with SalesForce or similar customer management software is preferred.

Benefits and Travel

This role requires 60% travel, with some international travel necessary. A work schedule may be adjusted to allow weekdays off when weekends are worked. The employee must be able to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear regularly, with occasional crouching and lifting items up to 50lbs.


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