Strategic UX Researcher for Customer-Centric Product Development

2 weeks ago


Vancouver, British Columbia, Canada Microsoft Full time

Microsoft is seeking a highly skilled UX Researcher to join our team, driving customer-centric product development through data-driven insights and strategic research.

About the Role:

This is an exciting opportunity to leverage your expertise in UX research methodology to deliver actionable insights that inform product decisions across the lifecycle. You will work closely with design and engineering teams to develop research plans, manage knowledge, and drive business outcomes.

Responsibilities:

  • Develop research plans and roadmaps to deliver insights guiding product development decisions
  • Create and manage UX research knowledge leveraged across design and engineering teams
  • Provide actionable insights as an outcome of research activities and drive those insights into product and design plans
  • Communicate research strategies, methodologies, and insights to peers, partners, and stakeholders throughout the organization
  • Represent the value of UX Research to product managers and engineers, ensuring product success
  • Collaborate with global design counterparts to align research activities and execution consistently
  • Lead design reviews and planning cycles to improve the team's ability to deliver world-class design solutions

Qualifications:

  • Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience OR Master's Degree in related field AND 4+ years User Experience Research experience OR Doctorate in related field AND 3+ years User Experience Research experience
  • At least 8+ years of product UX Research experience with high impact on product direction and experience design
  • Command of all aspects of UX Research across a product cycle, including qualitative and quantitative methods
  • Experience in articulating research insights, translating findings into actionable opportunities, and impacting products as a researcher
  • Proficient verbal, written communication, and presentation skills
  • Active thought leadership in user experience issues and trends
  • Track record of collaborating and enabling cross-disciplines to drive change into products

Salary:

$135,800 - $253,000 per year


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