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Performance and Enablement Manager
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Performance and Enablement Manager
2 months ago
We are seeking a seasoned Performance and Enablement Manager to join our retail customer organization. As a key member of our team, you will play a pivotal role in driving organizational readiness for change, fostering skill development, and empowering our workforce to achieve peak performance.
Key Responsibilities- Develop and Execute Readiness Plans: Collaborate with the Director of Customer Engagement to create and execute comprehensive readiness plans for new initiatives and processes.
- Design and Deliver Training Programs: Tailor training programs to meet the needs of employees, utilizing various formats and delivery methods to support ongoing learning and development.
- Ensure Alignment and Consistency: Ensure alignment and consistency in messaging and training materials across different teams.
- Work with Change Champions: Work with change champions and subject matter experts to identify training needs and tailor readiness activities to meet specific user group requirements.
- Offer Coaching and Support: Offer support and coaching to employees to enhance their skills related to new tools or processes.
- Evaluate and Improve: Gather feedback to assess the impact of training and readiness initiatives, making continuous improvements as needed.
- Track Key Performance Indicators: Track key performance indicators to measure the success of readiness and training programs and monitor progress against goals.
- Stay Up-to-Date with Industry Trends: Keep up with industry trends, best practices, and emerging technologies related to business readiness, training, and performance enhancement.
- Proven Experience: Proven experience in business readiness, training, and performance enhancement.
- Design and Delivery Skills: Ability to design and deliver impactful training programs and facilitate cross-functional collaboration.
- Change Management: Experience in managing change initiatives and providing coaching to employees.
- Analysis and Improvement: Ability to gather and analyze feedback, monitor KPIs, and implement improvements.
- Industry Knowledge: Understanding of industry trends and emerging technologies related to training and performance enhancement.
Lightspeed is a leading provider of cloud commerce solutions, empowering businesses to innovate and simplify their operations. Our platform helps merchants to unify online and physical operations, expand to new locations, and provide exceptional customer experiences. With a strong presence in over 100 countries, we are committed to building communities through commerce and fostering a diverse and inclusive work environment.
