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Technical Solutions Specialist

2 months ago


Canada StackAdapt Full time
Technical Solutions Specialist

At StackAdapt, we're seeking a talented Technical Solutions Specialist to join our team. As a key member of our technical leadership team, you'll play a crucial role in ensuring technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary.

Key Responsibilities:
  • Investigate and resolve technical issues and client inquiries
  • Collaborate with technical leadership, product managers, software engineers, and client-facing team members
  • Develop and debug custom JavaScript snippets for clients
  • Query databases and monitoring systems, including SQL and/or Elasticsearch
  • Take ownership of escalations and highly technical problem-solving
Requirements:
  • Proven experience in technical support, product support, and/or software engineering capacity
  • Basic to intermediate JavaScript experience
  • Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
  • Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
  • Basic to intermediate knowledge/experience in Digital Advertising is a plus
What We Offer:
  • Work-from-home reimbursements
  • Optional global WeWork membership
  • Robust training and onboarding program
  • Awesome parental leave policy
  • Our social and team events

We're an equal opportunities employer and welcome applications from diverse candidates. #No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. 2024 Best Workplaces for Women and in Canada by Great Place to Work #LI-Remote #