Customer Experience Specialist

1 week ago


Mattawa, Ontario, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you are the face and heart of our branches. Our priority is to help customers achieve their financial goals.

We seek people-centric individuals who can connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, your focus will be on providing exceptional service throughout the customer's journey by:

  • Discovering and addressing customer needs proactively
  • Processing daily transactions efficiently
  • Nurturing long-standing relationships
  • Contributing to branch targets by identifying sales opportunities
  • Sharing technology expertise to introduce clients to mobile banking applications

You will excel in this role if you:

  • Build strong customer relationships and deliver excellent service
  • Uncover and solve customer needs effectively
  • Communicate complex concepts simply
  • Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
  • Display a willingness to learn and determination to succeed

In return, you can expect:

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • A competitive compensation package including an estimated salary range of $45,000 - $65,000 per year
  • An organization committed to making a difference in our communities

We value diversity and inclusion at Scotiabank. If you require accommodation during the recruitment process, please let us know.



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