Senior IT Operations Strategist
1 day ago
Job Opportunity at Abacus Service Corporation
We are seeking a Senior IT Operations Strategist to join our team in Winnipeg, Manitoba. As a key member of our IT leadership team, you will be responsible for leading and managing high-profile initiatives that advance the implementation of our target state IT Operating Model (ITOM).
The ideal candidate will have senior-level IT executive experience in the workers' compensation or insurance industry, with expertise in critical IT operations, end-user services, and IT service management.
Key Responsibilities:
- Lead the implementation of ITOM patterns, including design and implementation of service-optimized operating models.
- Establish foundational IT processes, including prioritized gaps to better fulfill business expectations and ensure higher levels of IT efficiency.
- Plan and execute IT organizational structure and functional design enhancements based on target state models.
- Lead job description development and/or modification of IT roles, facilitating stakeholder review and talent acquisition.
- Monitor divisional headcount against approved workforce plans and organizational priorities.
- Support collaboration, communication, and engagement improvements through coaching and mentoring.
- Act as a trusted advisor to the Chief Technology Officer on IT strategy, priority initiatives, and optimization opportunities.
Required Skills and Qualifications:
- Senior-level IT executive experience in the workers' compensation or insurance industry.
- Expertise in critical IT operations, end-user services, and IT service management.
- Hands-on experience with ITOM patterns and design.
- Leading functional IT organization design and defining new/modified roles.
- IT capability development and process improvement experience in complex public sector environments.
- Senior IT leadership and governance experience in delivering complex multi-year projects/portfolios.
Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications. The position offers a competitive benefits package, including health and dental benefits, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development in a dynamic and collaborative work environment.
About Us: Abacus Service Corporation is a leading provider of IT services and solutions in the workers' compensation and insurance industries. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients. Our team is dedicated to providing innovative solutions that meet the evolving needs of our clients.
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