Senior IT Operations Strategist

1 day ago


Winnipeg, Manitoba, Canada Abacus Service Corporation Full time

Job Opportunity at Abacus Service Corporation

We are seeking a Senior IT Operations Strategist to join our team in Winnipeg, Manitoba. As a key member of our IT leadership team, you will be responsible for leading and managing high-profile initiatives that advance the implementation of our target state IT Operating Model (ITOM).

The ideal candidate will have senior-level IT executive experience in the workers' compensation or insurance industry, with expertise in critical IT operations, end-user services, and IT service management.

Key Responsibilities:

  • Lead the implementation of ITOM patterns, including design and implementation of service-optimized operating models.
  • Establish foundational IT processes, including prioritized gaps to better fulfill business expectations and ensure higher levels of IT efficiency.
  • Plan and execute IT organizational structure and functional design enhancements based on target state models.
  • Lead job description development and/or modification of IT roles, facilitating stakeholder review and talent acquisition.
  • Monitor divisional headcount against approved workforce plans and organizational priorities.
  • Support collaboration, communication, and engagement improvements through coaching and mentoring.
  • Act as a trusted advisor to the Chief Technology Officer on IT strategy, priority initiatives, and optimization opportunities.

Required Skills and Qualifications:

  • Senior-level IT executive experience in the workers' compensation or insurance industry.
  • Expertise in critical IT operations, end-user services, and IT service management.
  • Hands-on experience with ITOM patterns and design.
  • Leading functional IT organization design and defining new/modified roles.
  • IT capability development and process improvement experience in complex public sector environments.
  • Senior IT leadership and governance experience in delivering complex multi-year projects/portfolios.

Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications. The position offers a competitive benefits package, including health and dental benefits, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development in a dynamic and collaborative work environment.

About Us: Abacus Service Corporation is a leading provider of IT services and solutions in the workers' compensation and insurance industries. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients. Our team is dedicated to providing innovative solutions that meet the evolving needs of our clients.



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