Operational Integration Lead

5 days ago

Halifax, Canada Davies Technology Full time

Welcome to Davies Technology, where we're shaping the future of service operations. We're seeking an exceptional Operational Integration Lead to join our team in Halifax, Nova Scotia.

As a key member of our Service Operations Management Team, you'll play a critical role in ensuring seamless transitions during mergers and acquisitions. Your expertise will be essential in managing the integration of services, processes, and technologies from acquired companies or newly merged entities.

We offer a competitive salary range of $95,000 - $140,000 CAD, depending on your individual skillsets and level of experience. Our hybrid work model allows for flexibility and work-life balance.

The ideal candidate will have at least 10 years of Mergers and Acquisitions experience, with a strong background in Service Management frameworks, particularly service transition and service operation. You'll also need excellent project management skills, experience working in regulated environments, and strong communication skills.

We're committed to being a diverse and inclusive workplace. If you're passionate about delivering exceptional results, leading high-performing teams, and driving business growth, we'd love to hear from you.

Key Responsibilities:

  • Manage the integration of services, processes, and technologies from acquired companies or newly merged entities, ensuring they are aligned with existing operations.
  • Oversee the transition from the design phase (post-sign-off) to the live operational phase, ensuring that all services are ready for production and are integrated into the service management framework.
  • Develop and execute transition plans specifically for M&A, ensuring all required resources, tools, and processes are in place for a smooth operational take-over.
  • Service Operations Readiness Operational Readiness Checks: Perform readiness assessments to ensure that the Service Operations Team is prepared for the integration of new services or processes.
  • User Readiness: Ensure the Service Operations Integration Analysts are closely aligned to the new service(s) and user requirements to ensure alignment with Davies existing services and/or identify gaps to ensure they are addressed pre onboarding.
  • Cross-functional Collaboration: Work closely with the Service Operations Team, Project Team and business stakeholders to ensure that all aspects of service delivery are addressed post-M&A.
  • Risk Management: Identify and manage any risks associated with the operational take-over of newly integrated services, including staffing, infrastructure, and service continuity.

M&A Service Oversight

  • Working alongside the Service Operations Management Team to ensure that merged or acquired services do not disrupt the ongoing operations of the organization
  • Ensure that any challenges, issues and/or blockers are swiftly addressed.
  • Oversee the knowledge transfer from the design and integration teams to operations teams, ensuring adequate documentation and training for ongoing support.

Communication and Stakeholder Engagement

  • Maintain clear and continuous communication with internal stakeholders, and regularly report on the progress of the Service Operations workstream for integration projects

Continuous Improvement and Feedback Loop:

  • Post-Integration Reviews: Lead post-integration reviews to ensure the M&A integration objectives for Service Operations are met and to identify areas for continual improvement in future M&A transitions.
  • Optimization: Identify opportunities to streamline service operations processes and improve efficiencies as the integrated services mature.

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