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Technical Documentation Specialist

2 months ago

Ottawa, Ontario, Canada JSI Full time

Job Summary

JSI is seeking a skilled Technical Writer to create comprehensive technical documentation for our engineering team. As a key member of our documentation team, you will be responsible for developing and maintaining high-quality documentation that supports our software development lifecycle.

Key Responsibilities

  • Develop and maintain technical documentation, including deployment guides, upgrade procedures, and system manuals.
  • Collaborate with engineers to gather information and develop procedure manuals, technical specifications, and process documentation.
  • Act as the engineering documentation coordinator, working closely with development and support leads to ensure documentation standards are met.
  • Evaluate current content and develop innovative methods for improvement, including style guides and content templates.
  • Assume ownership of deployments and upgrades documentation, ensuring accuracy and completeness.

Requirements

  • 4-7 years of experience as a technical writer, with a proven ability to quickly learn and understand complex subject matter.
  • Experience in writing documentation and procedure manuals for various audiences, with a keen eye for detail.
  • Ability to handle multiple projects simultaneously and work in an agile development environment.
  • Experience with document encoding (XML, markdown, json, yaml) and content management tools (Share point, Confluence) is a plus.

Preferred Qualifications

  • Bachelor's degree (or equivalent) in technology, communications, or a relevant technical field.
  • Firm understanding of SDLC (systems development lifecycle) and experience in software development or QA.
  • Professional certification (ex: Society for Technical Communication) and experience with configuration management tools (JIRA, TFS) is a plus.